Bk99 bd (referred to herein as "we", "us", or "the Platform") respects your privacy. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your information when you use our website, mobile application, and other services.
This Privacy Policy applies to all bk99 bd services — from registration and transactions to gaming activity and customer support.
This policy applies to bk99 bd's Terms & Conditionspart of and should both be read together.
Bk99 bd collects different types of information for different purposes. Below is a detailed breakdown across three main categories:
a) Information You Provide Directly
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Full name, date of birth | At Registration | Identity verification and age confirmation |
| Email Address | At Registration | Account Communication & Security |
| Mobile Number | During registration and payment | OTP verification and transaction confirmation |
| National ID / Passport | During KYC Verification | Legal Obligations & Fraud Prevention |
| Address | During KYC Verification | Identity Verification |
| Payment information (mobile banking number) | Transaction Time | Deposit & Withdrawal Processing |
b) Automatically Collected Information
- Device Information: Your device type, operating system, browser version, and screen resolution.
- IP Address: The IP address of your internet connection, from which your approximate location is determined.
- Cookies & Session Data: Your browsing behavior on the platform, including which pages you visited and for how long.
- Gaming Activity: Bet amounts, game history, and win/loss records.
- Transaction Logs: Date, time, and amount of all deposits and withdrawals.
c) Information Received from Third Parties
In some cases, we may receive limited information about you from third parties such as payment gateways or identity verification services. This information is used solely to ensure the security of your account and the validity of transactions.
Bk99 bd collects your information for specific, legitimate purposes only. No data is used unnecessarily or excessively. The primary use cases are:
- Account Management: For registration, login, password reset, and account security.
- Identity Verification (KYC): To verify the identity and age of members in accordance with legal obligations.
- Transaction Processing: To ensure deposits, withdrawals, and bonus payments are processed correctly.
- Customer Support: To resolve your complaints and queries quickly and accurately.
- Fraud Prevention: To detect unusual activity and protect your account.
- Responsible Gaming: To identify excessive gaming behavior and provide appropriate support.
- Promotional Communications: To send you offers and updates based on your consent (with the option to opt out).
- Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
Bk99 bd never sells your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:
| Recipient | What Information | Why |
|---|---|---|
| Payment processors (bKash, Nagad) | Mobile number, transaction amount | To process deposits and withdrawals |
| KYC Verification Services | Name, photo, national ID | To verify identity and age |
| Law Enforcement Agencies | Required Information | To comply with valid legal orders |
| Technology Service Providers | Limited Technical Information | For server, security, and analytics services |
Bk99 bd uses multiple layers of security to keep your data safe. We believe that technical safeguards and organizational vigilance are equally important.
How Long Is It Retained?
- Account Information: For the duration the account is active, and up to 5 years after closure for legal compliance purposes.
- Transaction Records: A minimum of 5 years, in accordance with financial regulations.
- KYC Documents: Retained for up to 5 years from the date of verification.
- Communication Records: Customer service history is retained for up to 2 years.
- Cookies Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.
Security Measures
- 256-bit SSL/TLS encryption is applied to all data transmissions.
- Passwords are always stored in hashed form and can never be read in plain text.
- Server access is restricted to authorized personnel only and fully logged.
- Regular security audits and penetration testing are conducted.
- Suspicious logins or unusual activity will trigger automatic security alerts.
Bk99 bd uses cookies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions, Security | Cleared at end of session |
| Performance Cookies | Page load speed analysis | 30 Days |
| Functionality Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | Understanding User Behavior | 6 Months |
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features to not function properly.
As a bk99 bd member, you have the following rights over your personal information:
To exercise these rights support@bk99bd.wsto email us. We will respond within 30 days. Due to legal obligations, some requests may only be partially fulfilled.
Bk99 bd uses internationally standard servers and services, which means your information may in some cases be stored or processed outside of Bangladesh. Regardless of where your data is held, the protection standards set out in this Privacy Policy apply everywhere.
Bk99 bd does not knowingly collect information from anyone under the age of 18. Age is verified at registration, and if an account holder is found to be under 18, the account is immediately suspended and any collected data is securely deleted.
If you believe a minor has registered on our platform, please support@bk99bd.wsat.
Bk99 bd reserves the right to update this Privacy Policy as needed. You will be notified of any significant changes via your registered email or through a platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated Policy.
You can check the "Last Updated" date at the bottom of this Privacy Policy to see when it was last revised.